… a design leader and an educator, who understands what it takes to sense, listen to—and respond to—the needs of users and consumers in order to develop high-impact solutions driven by research. Using a collaborative Design Thinking methodology, he taps into the shared understanding and collective intelligence of the users to create seamless multichannel experiences to achieve desired outcomes. He brings with him 20+ years of experience across Big 4, start-up, teaching and individual consulting. In his current role as a Senior Director of Experience Design at SAP, he heads UX teams responsible for Invoice Management, Supplier Management, Platform Services and End-to-end Procurement Business Processes.
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Published in TRANSFORMATION AGE: SHAPING YOUR FUTURE